GEICO Insurance Agent at 1600 Park Avenue Suite 2 in Orange Park, Florida

Customer Reviews about GEICO Insurance Agent

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  Absolutely the worst experience I've had with car insurance and car repairs. This had been a 4 year battle! This company claims to be extremely professional but is filled with angry and rude individuals, with little to no real world power, so they take it out on policy holders. They claim to be proactive in getting your car returned to you, as if the damages never took place, but that's completely swat. You'll get your vehicle back eventually, and someone did some repair work to the affected area but it won't be 100% repaired. At best, they'll address 70% of the visible damages and claim it's just like new.       They expect you not to mention the car is painted two different colors because they didn't blend the paint job. That the bumper is literally sagging off the back of the car and the exhaust is uneven. They expect you not to mention the gaps between panels, chips in the paint on the hood, various new dings and dents, the broken door handles, scratched tint, broken center console, and broken window controls. They misaligned the window seal and caused the  car to collect water inside the door when it rained. The shop that had my car used it as a Go-fer. They used all the gas in the car and ran the AC until there was literally no cold air conditioning. The inside of the vehicle must have been left open during body work because it was absolutely covering in a fine dust that was identified as bonding compound of some kind, which is used in vehicle repairs. I found a note pad with a list of parts in the car, not part for my car though, it also had notes about an uncooperative employee. The shop decided to speed through their storage lot which is covered in white gravel rocks. The adjuster noted their was no pre-existing damages upon intial inspection of the vehicle. So even GEICO has a record that their were no damages and then after using their ARX location, their were additional damages. The adjuster also decided not to repair the bent tie rod, claiming it wasn't effected by the accident. I was hit dead center in the right rear tire, at over 85 mph, spun out and they are claiming the tie rod, which controls the direction of the tires, was not affected whatsoever. So I had to come out of pocket $300 to have the repair done at Nissan, after fighting with GEICO about all the other items that were purely obvious and visible.      Avoid this company, their commercials are meant to distract from their terrible service. They claim 97% customer satisfaction, I wonder what group of people they paid for that statistic.      So currently, I attempting to get GEICO to hold the repair shop responsible for their work and during the inspections by GEICO. Victor Frias, an area manager, vandalized my car several times. He scratched into the paint on the hood, attempting to make the spot bigger. I caught him the third time and asked why he was doing that, he just shrugged and stated "he wanted to know how bad it was". I told him that his company claims no responsibility for the hood damages that occurred during the repair process, so technically, he vandalized the paint job because he literally had no professional reason to touch that part of the car. After this, Mr.Frias became very unprofessional, very forceful and rude. He told me I he was in control and that no one else was going to help me and that his final determination is that none of these repairs fall under GEICO'S responsibility.
  February 04, 2017

  by Jason Walls

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